You can book directly
Physiotherapists are primary-contact, autonomous healthcare professionals. That means you can book an assessment yourself, without first visiting a GP or specialist, for the large majority of musculoskeletal problems — back and neck pain, joint pain, sports injuries and more.
At your first appointment, the physiotherapist takes a full history and examines you to identify the cause of your problem. If anything suggests you need a doctor or further investigation, they will tell you and guide you to the right place.
When a referral is genuinely useful
- Your insurer or employer scheme requires one for reimbursement
- You're recovering from surgery and rehab should follow your surgeon's protocol
- You have a complex medical condition that needs coordinated care
- Your doctor has specifically recommended physiotherapy as part of a treatment plan
What to expect at your first visit
- A conversationYour therapist asks about your symptoms, history, work and goals.
- A physical assessmentMovement, strength and specific tests to find the cause — not just the painful spot.
- A clear planAn explanation of what's going on and a realistic plan, often starting with treatment the same day.
When to see a doctor first
Some symptoms need medical assessment before physiotherapy — for example, pain following a significant trauma, unexplained weight loss, fever with back pain, or any signs of nerve emergency. When in doubt, message us and we'll point you in the right direction.
Frequently asked questions
Can I claim insurance for physiotherapy without a referral?
It depends on your policy. Some insurers reimburse direct-access physiotherapy; others require a doctor's referral first. Check your specific policy, and we can provide the documentation you need.
How quickly can I get an appointment at Ajira?
We aim to see new patients quickly — often within a day or two. Message us on WhatsApp or call and we'll find a time that works.